In the past few years in China, I have experienced multiple times insufficient oil fill-ups at oil changes. That happened in different provinces at various so-called 4S dealerships of a premium foreign car brand. The oil was filled up only to the min on the measure. Every time this happened, I reported it to the manufacturer. It seems to be better in recent couple of years.

It shows that there is a general distrust of dealerships in the country. In recent years, many "good" dealerships offer to display customers' old parts on a shelf so customers can inspect them for themselves. They also would ask before the service confirmation whether the customer would like to take away their old parts. Many also offer large windows or even electronic displays in the waiting lounges in order for customers to see what the technicians are doing with their cars.


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